Forrester company’s senior analyst al gore Goulde) DE (Michael, points out that the user for Microsoft products have a higher expectations, so in about customer satisfaction survey, Microsoft is difficult to get high marks. Gore, said: “today, people expect open-source software ‘good enough’, and in most cases, open source software can meet the requirements, even surpassing. However, but your pockets buying Microsoft’s software, you want to far beyond ‘good enough’.”
Overcome use inertia
Theoretically, people naturally want to free OpenOffice. Org and low-end StarOffice can the market share of the Office 2010 fretting. In the survey, Forrester 13% of the company said they are using OpenOffice. Org, only 7% of the company plans to org OpenOffice. In the future.
Gore DE pointed out the open source Office software and Microsoft Office compared with the lack of “charm” reasons. “Since the client does not want to change, also not willing to learn new software, Office quite part of the customer into open source software user is almost impossible mission,” gore DE pointed out: “OpenOffice. Org must let oneself completely without training, and Microsoft Office again achieve 100% keyboard compatible, 100 percent of the file format compatible, and users in the Office of the special functions used in.” compatible
In fact, without any user use Microsoft Office of use function, everyone USES a different subsets, gore DE think, this makes OpenOffice. Org in determining has the function is more difficult.
According to dean Boris diaw said, observation is currently based on open source software to realize the smallest “total ownership cost (TCO)” and the “highest return on investment return-on-investment (ROI),” the company, can see often they understand their needs and cost, very patient, in addition to complete seriously open source software management and repair, without having to rely on external technical support.
Gore DE think, if open source software to meet demand, commercial users should not hesitate to try this free software. However, these companies also need to devote time and resources to learn open source software. Users of Microsoft products after skillfully operate for ability to adapt to new open-source software also greatly.
Forrester survey in the company, roughly 67% say they lack turned to open source software technology and proficiency.
Gore DE that customer can also employ external forces to provide open-source software technology service, thus reduce TCO. However, the extent of TCO reduce depends on software complexity, deploy scale, the number of users, and other factors.
