Official Softs

IT bound celebrity a lawsuit might use network the stage to verbal outbursts. Today, Google for “Microsoft lawsuit kai-fu lee case” the defendant in a personal blog li kaifu web site, through the disclosure lawsuits, the court records, lawyers view to cry of li kaifu old club Microsoft company.

Today, Google company publicly answering some speculation and the focus of attention of the problem.

Google said the company, kai-fu lee has set up a file in DuoGe testified under oath court hours, Google and li kaifu submitted to the court has hundreds of pages of documents, presentations and other materials that both did is justified.

Google and hope to court proof, kai-fu lee kai-fu lee actually already notified Microsoft will consider to Google, had offered to stay in Microsoft for months, to help the transition. But, on one hand to try to keep him, Microsoft at the same time it had begun to Sue dr. Lee and Google’s preparations, and Microsoft even without a formal resignation in li kaifu before it has sent a complaint.

Google and kai-fu lee have found some witnesses, including a former Microsoft employees.

Kai-fu lee will not put the Microsoft business secret to Google company? Google company legal affairs director HuangAnNa deputy attorney for kai-fu lee said today, kai-fu lee before joining Microsoft Office had two other company, also know some of their confidential information, but he did not share those confidential information and Microsoft, this time he certainly would not be with Google revealed anything about Microsoft’s confidential information.

Kai-fu lee once to Google has submitted a “how to succeed in China” article, this article is suspected to be a Microsoft’s secrets. HuangAnNa lawyer explained, this article actually include public version and confidential version, public version of the past has been in DuoGe public li kaifu containing confidential information, send out the version submitted to Google and no.

In “li kaifu lawsuit” repeatedly in mentioned is li kaifu has signed a once “non-compete agreement”, the agreement limits the after employee leaves in a competitor’s enterprise engaged in work in the range.

HuangAnNa lawyer today, this type of agreement explained and not in the U.S. states are legal, sometimes in Washington state, also is Microsoft headquarters is legal. But Washington Supreme Court have a verdict had clarify, even if a non-compete agreement earlier, a company to the staff is limited. Limit The verdict points out, not with the company non-compete agreement to stop other company employees use a unique personal quality and competition, the company to former employees work can set the limit is extremely limited.

Google the company stressed, kai-fu lee will be in California and China work for Google, the California law is not allowed the company to employees non-compete agreement. Kai-fu lee in Redmond, Washington for Microsoft to do the work speech recognition and natural language, but he employed by Google in Google is set up, the job of China academy of no need to he used the speech recognition in any natural or words of processing.

HuangAnNa lawyer that, Google has also sued Microsoft because Microsoft tried to in the Washington state non-compete agreement, to block kai-fu lee in California’s work.

Google today also said they had advance consent even in Microsoft charges will also pay the salary of li kaifu.

Kai-fu lee has said he is in China, if the Google to recruitment of Chinese academy of ninety percent of jobs for graduates. Google said the news today, Microsoft has to court for banned in China li kaifu recruitment.

Reporters today didn’t get the news on Microsoft.

Microsoft has just announced that the structure of the reorganization will cluster Software services (Hosted Software services) place to a leading role position, that make people more clear about its future to stimulate growth plan. Income

In order to speed up the decision-making process, Microsoft announced on Tuesday will restructured into three different by the leadership of the President and the business departments, and the restructuring of the Microsoft of cluster key to highlight software service pay more attention to. Microsoft CEO ballmer in to our staff in a memo says the change goal is “more agile to meet future growth and implementing software for the basic service strategy.”

In order to let the cluster software and services has become part of the core enterprise is more, Microsoft Outlook 2010 will MSN portal website at business into platform product development department; In addition, ballmer still let chief technical officer Ray Ozzie personally responsible for the business enterprise inside cross-department software service development work.

Microsoft will MSN and its platform products division of the merger decision is “a response to Google,” the Forrester Research analyst Frank Gillett said. “Of course Microsoft to Google in its thinks the world of monopoly the influence caused by the watch out.”

He said Google’s web services items list are constantly expanding, and it is not necessary to have the desktop computer user install Windows. For example, Google recently released desktop search tools in the software of Sidebar (border toolbar) in DuoZhong bound, Google’s information service.

LILY discloses, Microsoft will also develop recently a new plan, is to make the front of every customer representative hand is held a certain amount of money and prizes. When they are in the process of the communication with customers meet some special situations, if the customer is very angry, customers with special needs), he has the right to customers is CARDS and flowers or Microsoft product. Of course, this is also applicable to the right when customers asked a very good Suggestions to Microsoft, or points out of Microsoft’s web site to be a mistake.

To call center for operation, Microsoft customer service department summarizes several “magic weapons”, the first is the customer service operation and performance management standard such a field of management system, the whole by Microsoft customer service center in strict accordance with the system is carried out; Microsoft still has a process of telephone calls, the customer service department to complete each month monitor phone number, then some of the tasks through phone surveillance system for everyone, managers score every two weeks to get together to phone effect evaluation.

Microsoft Office will every six months for a “mysterious survey” : please people disguised as customers to call the CallCenter, disguised as customer request for help, check the call center service quality. Posing as the people may is Microsoft’s manager, is also likely to please the third party company.

Listen to the sound recording, score higher customer service representatives will be give flowers and CARDS-of course also will get a certain number of bonus. Microsoft will choose one service quality the best case, every month would send three flower to the corresponding customer service personnel. All of these was chosen as a case of the phone will call center training materials, to the other call center tour playing. Microsoft each quarter will also according to service personnel contribution or outstanding service deeds judge a “hero”. “Heroes” will get a travel awards.

Above incentive not including management and outsourcing company itself also is to offer them some of the reward.

Of course, in LILY opinion, regular communication is the most important. LILY each quarter, every month will tell the customer service staff the latest Microsoft trend, tell them Microsoft customer service department, let employees feel some strategies, is an important part of the organization, not just a simple performer.

All this is to make the employee satisfaction, the Microsoft thinks, only let service staff satisfaction, they can through the service for customer satisfaction.

In addition, Microsoft has advocated a “seamless” service: the unification process, unified phone script, departments and divisions of the relationship between the seamless cooperation. In Microsoft all the customer service center, if the customer call the wrong number, Microsoft must take customer hotline transfer to another center, or to a third party company, rather than tell each other “sorry, wrong number” is hanging.

Microsoft announced a new appointment: this date, vice President of Microsoft whole world dr zhang Microsoft in China will be responsible for scientific research and product development of the overall arrangement of the guidance, and to promote the development strategy of Microsoft in China. This is Microsoft to further strengthen its in China’s investment in research and deployment of the major step. Dr. Zhang and was appointed vice President of Microsoft China Co., LTD, will and Microsoft China limited company President Chen yongzheng together with leaders of Microsoft China leading group. Zhang will directly report to the Microsoft global senior vice President rick Lester report work. Dr. Zhang before, served as Microsoft Asia research institute President and chief scientist, due to its good performance, in 2004 he January was Microsoft headquarters for global ascension Microsoft vice President, responsible for Microsoft mobile and embedded system equipment department in the world of development.

Microsoft Office chairman and chief architect Bill Gates said: “Microsoft already in China, established the first-class research and product development agency, these institutions in Microsoft global strategy is playing an increasingly important role. And often in the basic research, product development and management have rich experience, and he is our implementation in China the unity of the research and development strategy, the best person will further advance our innovation.”

The first-class computer science research and product development to China, attract, cultivating and for China’s reserves outstanding IT talents, and China IT industry is Microsoft grow a long-term commitment to China. In the past 10 years, Microsoft have investment in China set up a Microsoft China research and development center, Microsoft research Asia and Microsoft Asia academy of engineering, technology center of Microsoft China represented by a lot of important scientific research and product development department. In 2005, and has established the Microsoft Internet technology (China) and the Microsoft advanced technology center Shanghai branch, etc. At present, China has become Microsoft in outside the United States business with the r&d input layout, one of the greatest countries.

Two big IT giant in the Chinese market for a new round of talent for started. Yesterday, Microsoft appointed vice President zhang Chinese global to China is responsible for Microsoft in China research and product development and to accelerate the overall layout in China’s recruitment. After a day, Microsoft’s Office 2010 competitors Google’s new China President–just from Microsoft vice President on any move into Google’s board, kai-fu lee announced in China recruitment plan, after taking office first to domestic famous universities will be looking for outstanding graduates, set up the research and development of the Chinese Google cast.

According to information, zhang and was appointed Microsoft China Co., LTD directly to the vice President, Microsoft global senior vice President rick Lester report, and is responsible for the guidance and promote Microsoft in China’s development strategy. Microsoft chairman Bill Gates to cheer himself said, “and we often is in China implemented uniform development strategy of the best candidate”. Zhang said yesterday, after the board will be going to college recruiting good domestic students with Microsoft, Microsoft in China by the end of this year, the researchers will be close to one thousand people.